1.Cancellations must be made by phone within 24-48 hours of the pickup time for all specialty equipment and prior to 1 hour of the scheduled departure time for sedans 2.Cancellations via email or fax will be accepted if transmitted prior to the 24-48 hours period,(whichever applies) before the pickup time. 3.In the event you do not to contact our office, you may be subject to a "NO SHOW" charge.